Shipping and Delivery Policy

By ordering from Hajatak website, you acknowledge that you have read, understood, and agreed to our shipping and delivery policy, and this means adherence to these policies.

With everything in it

All our shipments are subject to all policies, terms and conditions of service provided by our shipping and delivery broker, and your needs store cannot be claimed in any way for any compensation or dues in the event of confirmation of the order and notification of the beneficiary or the customer’s receipt of the order except in the following case:

If the item you received is damaged or defective, you can submit a return request to customer service through the approved means of communication in order to take the necessary action regarding receiving the item, inspecting it, and completing the return or exchange procedures. Return and exchange policy and cancellation of the order.

Alert: The store is not responsible for any request that the customer does not respond to within a week from the date of the request.

*The shipment is followed up and received by the customer directly with the shipping company.

– What is the cost of shipping within the State of Qatar?

The shipping rate within the borders of the State of Qatar is based on your requirements. 

– How many days do I have to wait for my order to arrive?

You won't have to wait long, as we work on your order as soon as you complete your purchase.

You will receive your purchases within the time frame you have chosen.


How can I track my order and where it has arrived?

You can contact us through the means of communication listed on our website. You can also click on the “Where is my order” button and fill in the mobile number that you provided when ordering.

The results related to your request will appear.

– Can I change my address after ordering?
Yes, only before the order is shipped.


- How will my order be dealt with if it was shipped but I did not receive it because (I registered the address incorrectly or was not available or because I registered the contact number incorrectly or because I did not respond to the delivery representative) and it was returned to you?

If your order is returned due to an error on your part, the shipping cost will be deducted from the customer.